Do you qualify for FREE Customer Service Training?


Jump Marketing can assist you provide top quality customer service through their customer service training programs.

We can custom design this staff training or Contact Us to see if you qualify for Government subsidised nationally accredited training.

Customer Relationship Management

Did you know that it is five to ten times more expensive (depending on the industry you are in) to gain a new customer than to retain the ones you have? Jump Marketing Perth can save you a fortune in marketing costs by examining your current customer data base.

Do you have customers that are actually costing you money? We can show you how to examine your customer data base to determine who your most profitable customers are, and which ones you should either let go or resurrect.

Customer Relationship Marketing focuses on how to keep and improve on the relationships with the customers that you have. Customer Relationship Marketing is based on the well documented fact that people like to deal with someone they know rather than continually switch suppliers.

We can provide you with the strategies to build relationships and reward your customers – so they keep coming back. The goal of Customer Relationship Marketing is to firstly attract and then establish long term relationships with customers.


Do you qualify for FREE Customer Service Training?

Jump Marketing Perth can assist you provide top quality customer service through their customer service training programs. We can custom design this staff training or Contact Us to see if you qualify for Government subsidised nationally accredited training.



 This staff and management training, combined with the provision of quality products by your business, will greatly assist in retaining your customers. They will stay loyal for longer and you will reap the business benefits.

Customer Relationship Marketing  - also known as CRM -  involves various methods of direct marketing using advertising letters and emails, face-to-face sales and public relations opportunities, and sales promotions (special offers and discounts), to reward and encourage. Jump Marketing in Western Australia can assist with creating these promotions, advertising strategies, and the business systems you’ll need.

What is your Customer worth to you?

You will be absolutely staggered when you find out exactly what the ‘Lifetime value’ of a customer is, especially when you apply this simple calculation to your high and mid level spending customer.

Do this simple Lifetime Value calculation:

Step 1 Nominate your customer  Joe Smith
Step 2 Estimate their average spend each time they come in $500
Step 3 Estimate how many times a year they buy from you 4 times
Step 4 Multiply Step 2 by Step 3 $2,000
Step 5 Multiply Step 4 by 10 years $20,000

     
Now, isn’t it worth finding out how to keep this loyal customer loyal?

These are the benefits to your business of building strong customer relationship marketing strategies:

  • You won’t be faced with the high costs of continually attracting new customers
  • You’ll experience diminishing costs associated with maintaining customer relationships over a long time.
  • Loyal customers will tend to spend more with you.
  • Loyal customers are very good at promoting you to their business colleagues and friends.
If you would like Jump Marketing to examine your current customer relationship strategies Contact Us.